Telecare Services

More Than Products – A Complete Telecare Support Partner

At Possum, we don’t just supply telecare equipment. We work alongside local authorities, housing providers, care organisations, NHS teams and telecare services to help them deliver safe, effective and responsive support to the people who rely on them.
From product selection and implementation to training, technical support and ongoing service management, our experienced telecare specialists are here to support you every step of the way.

Dedicated Telecare Specialists

Our knowledgeable telecare specialists understand the challenges faced by modern telecare services and can provide expert guidance on selecting, deploying and supporting the most appropriate solutions for your organisation and service users.

By drawing on decades of industry experience, we help organisations make informed decisions that improve outcomes while maximising the value of their telecare provision.

Comprehensive Product Training

We provide structured product training designed to give installers, assessors, monitoring teams and support staff the confidence to use telecare technology effectively.

Well-trained teams are better equipped to deliver successful installations, provide higher levels of service and get the most from their telecare equipment.

Flexible Ad-Hoc Training

Whether you’re onboarding new starters, introducing a new product or simply need a refresher session, our flexible ad-hoc training can be tailored to meet your specific requirements.

This enables organisations to maintain knowledge and competency without the need for lengthy training programmes.

CMP Management and Support

Our experts can assist with Customer Management Portal (CMP) management and support, helping you maintain visibility across your telecare estate and ensuring devices remain configured correctly and operating efficiently.

This reduces the administrative burden on your team while helping to identify and resolve issues before they impact service users.

Technical Advice and Consultancy

From digital switchover projects and product integration to troubleshooting complex technical issues, our team is available to provide practical advice and expert guidance.

Having direct access to specialist knowledge enables organisations to implement solutions more efficiently, minimise disruption and resolve challenges more quickly.

Fast Next-Day Delivery

We understand that telecare equipment is often required urgently. That’s why we offer rapid dispatch and next-day delivery on stocked products wherever possible.

This helps ensure service users receive the support they need without unnecessary delays and allows organisations to respond quickly to changing requirements.

Exceptional Customer Service

Our dedicated customer service team is committed to delivering a responsive, friendly and professional experience from initial enquiry through to ongoing support.

Whether you need product information, order updates, training assistance or technical help, you’ll always have access to a knowledgeable team who understand your needs.