Responsive Care Starts with Reliable Communication
Possum’s Nursecall solutions help residents and patients quickly request assistance, giving care staff and clinicians the information they need to respond effectively.
Whether working in a care home, supported living service or healthcare environment, our solutions are designed to support safety, communication and responsiveness.
Why Timely Access to Assistance Matters
More than 240,000 Inpatient falls are estimated to occur in hospitals in England each year. 1
People living in care homes are three times more likely to experience a fall than people living in the community. 2
221,600 Emergency hospital admissions due to falls among people aged 65 and over were recorded in England during 2024/25 3
- Royal College of Physicians — National Audit of Inpatient Falls 2025
https://www.rcp.ac.uk/improving-care/national-clinical-audits/falls-and-fragility-fracture-audit-programme-fffap/national-audit-of-inpatient-falls-naif/naif-annual-report-2025/ - NHS England — Enhanced Health in Care Homes framework
https://www.england.nhs.uk/long-read/providing-proactive-care-for-people-living-in-care-homes-enhanced-health-in-care-homes-framework/ - OHID Fingertips — Falls data
https://fingertips.phe.org.uk/search/falls
The Challenge
Care providers need to balance resident safety, staff efficiency and high-quality care delivery.
Falls and Emergencies Can Go Unnoticed
Residents may experience a fall, become unwell or require assistance between routine checks.
Delayed Responses Can Impact Outcomes
When help is needed, every minute matters.
Staff Need Clear Information
Care teams need to know who needs assistance and where support is required.
Families Want Reassurance
Loved ones gain confidence knowing help can be requested quickly when needed.
How Possum Helps
Flexible Solutions for Every Care Environment
Infopager
Designed for health and care environments with on-site care teams, the Infopager brings alerts from multiple compatible telecare devices together on one easy-to-use hand-held portable device.
It can operate as a standalone local alerting solution or use its unique re-transmission technology to escalate alerts through a compatible carephone, helping ensure important events are communicated to the appropriate responder.
Smile Pendant
Lightweight, waterproof and comfortable to wear on either a velco wrist strap or round the neck, the Smile pendant has a permanent wireless connection to the base unit. In need of help, simply press the pendant for a few seconds to activate a call with the response team or alert a carer or family member via their pager. The pendant has a wireless range of up to 200m from the base unit so is ideal for use in a residential home.
Smile Fall Detector
Smile Fall is a wrist-worn device that monitors for movements associated with a hard fall. When a fall is detected, it automatically raises an alert through the connected system, helping carers, family members or a monitoring response service become aware that assistance may be required.
Designed for people with an identified risk of falling, Smile Fall provides an additional way to request support when the wearer may be unable to press a personal alarm button, supporting a timely and appropriate response.
