Novo IP/4G Carephone

Always connected, always safe – the future-proof Telecare hub

Possum Novo is a digital carephone system designed to provide safety, independence, and peace of mind for people who may need emergency assistance at home. It connects to broadband or mobile networks and integrates with a wide range of telecare peripherals such as fall detectors, smoke alarms, and bed sensors.

When an alarm is triggered, Novo automatically calls a pre-programmed number—this could be an Alarm Receiving Centre (ARC), family, or friends—ensuring help is on the way quickly.

Part Number: 035-437-24

Possum Novo IP and 4G carephone with wireless wrist alarm for telecare monitoring

Features and Benefits

  • Digital and Future-Proof

    Works over IP and 4G networks with VoLTE for crystal-clear calls, so it’s ready for the digital switchover and guarantees long-term reliability.

    Digital telecare connectivity concept illustrating secure IP and 4G communication for future-proof care technology
  • Older couple at home with a personal telecare alarm supporting rapid emergency response and independent living
    Fast Emergency Response

    Alarm calls connect up to twice as fast as older systems, meaning help arrives quicker when it’s needed most.

  • Reliable

    Compatible with 4G, with dual transmission paths for maximum reliability—even if one network fails.

    Possum Novo digital carephone illustrating reliable dual-network connectivity for continuous telecare protection
  • Possum Novo digital carephone highlighting up to 14 days of battery backup during power outages
    Long Battery Backup

    Provides up to 14 days of backup power, so the system keeps working during power cuts for complete peace of mind.

  • Integration with Telecare Peripherals

    Connects to fall detectors, smoke alarms, bed sensors, and more, creating a tailored safety network for individual needs.

    Possum Novo digital carephone connected with telecare peripherals beside a bed in a home environment
  • Possum Novo digital carephone supporting remote configuration and software updates
    Remote Configuration and Updates

    Can be programmed and updated remotely, reducing installation time and avoiding disruption for the user.

  • Compact and Modern Design

    Sleek and discreet, it fits easily into any home without looking clinical.

  • Call centre operator providing clear voice support using HD audio communication
    Enhanced Audio Quality

    VoLTE technology delivers HD voice and reduces background noise, making conversations clearer and more comfortable.

  • Plug-and-Play Setup

    Pre-configured with voice prompts for easy programming, so it’s simple to install and stress-free to use.

    Possum Novo digital carephone with simple plug-and-play installation and voice-guided setup
  • Laptop, tablet and phone screens showing the novo CMP
    Carephone Management Portal (CMP)

    Enables service providers to manage all carephones from one central location, with real-time device status and a complete overview of alarms — including low battery alerts for the hub and connected peripherals — so care teams can work more efficiently and resolve issues quickly before they become critical.

  • Connectivity: Dual-path communication via Ethernet (IP broadband) and 4G/GSM mobile networks for resilient alarm transmission.
  • Telecare Protocols: Supports digital telecare and monitoring services
  • Emergency Calling: One-touch alarm activation with two-way speech communication
  • Battery Backup: Long-life rechargeable backup battery for continued operation during power outages
  • Audio: Enhanced full-duplex audio for clear communication
  • Peripheral Compatibility: Integrates with a wide range of telecare devices, including:
    • Fall detectors
    • Personal pendants
    • Smoke alarms
    • Bed occupancy sensors
    • Door and property exit sensors
    • Environmental monitoring devices

  • Remote Management: Over-the-air configuration, diagnostics, and software updates
  • Installation: Plug-and-play setup for rapid deployment
  • Design: Compact, modern design suitable for home environments
  • Monitoring: Compatible with monitoring centres for 24/7 emergency response
  • Network Resilience: Automatic switching between available communication paths for increased reliability
  • Compliance: Designed to support the transition from analogue to digital telecare services

Looking to purchase privately?

We partner with Telecare24, a leading UK telecare provider, who can supply and support a range of personal alarm and carephone solutions for private individuals.

Visit Telecare24 to explore available options and pricing.

telecare24 logo
Novo IP 4G Carephone

Where to buy

If you are a Business, Local Authority, part of the NHS, Charity or any other type of company please contact us for more information or to place an order:

+44 (0)1296 461000   info@possum.co.uk

If you wish to purchase privately please contact info@possum.co.uk

Associated Products